Shipping and returns

SHIPPING

We ship to most countries worldwide (please find the list below). All international packages are shipped via DHL Express. Items shipped outside of The Netherlands may be subject to import duties, taxes and/or charges, which are not included in the
total cost of your order, nor will they be covered or reimbursed by Freeter Studio. 

Shipping is of 2-5 business days from order confirmation. Shipping status can be verified at any time by using the tracking number provided via e-mail. 

RETURNS

Freeter Studio has a 14-day return policy. You may return or exchange the product(s) 14 days from when your order is delivered, by shipping it back to our Return Centre. The product(s) must be unused, unwashed and sent in their original condition (packaging, card, etc). The initial shipping cost will be deducted from the refunded amount. Please note that return labels are not covered by Freeter Studio and will be at their own cost - pricing depends on carrier service and location.

Please email contact@freeter.studio to get in contact with our team to allow a smooth return or exchange of your product(s).

Send the products to the following address:

Freeter Studio, Danzigerbocht 21A, 1013 AM Amsterdam, the Netherlands.

Make sure to include your order number, full name and email address in the box of your returned item.

ORDERS

Orders may take up to 24 business hours to be processed before shipping. Once dispatched, your order and tracking will be confirmed via email. All orders are subject to availability. Freeter studio is unable to reserve products in your cart, meaning that other customers may buy the product(s) in your cart.